Notice: Buyer Beware, E-Bay Sales
Issues concerning unauthorized OFNA products have recently
been brought to our attention. Gray market kits and products
bearing the OFNA name are being sold via 3rd party sources which
are not official OFNA products, generally from outside the US.
Also we have heard of kits being sold on E-Bay which are lacking
components or are possibly stolen.
How can you tell if the kit you are about to purchase is official
merchandise? Your kit will come in an OFNA box, with OFNA literature
inside, but most importantly your box will carry the official
OFNA factory seal. Prospective buyers should check these items
before purchase. If the seal is broken, OFNA reserves the right
to decline warranty, although this will be taken on a case per
case basis.
OFNA Warranties are Non-Transferable.
This means if you purchase a kit or products via a 2nd or 3rd
party and you develop a warranty issue, you will have to go
back to the Original Seller. The Original Seller must then initiate
the warranty process (via an authorized hobby store or dealer)
on behalf of the new owner.
Only OFNA authorized hobby stores and dealers may initiate
the warranty process. Authorized OFNA vendors must have an ACTIVE
account with Great Planes or Horizon Hobbies. |
